The Residence Hall Association (RHA) & National Residence Hall Honorary (NRHH) partner with a company titled OCM that serves over 900 campuses nationwide by offering products to help welcome students to campus and to assist with the transition to the university. This partnership helps to raise funds for activities and services for residents living in the halls that are organized by RHA & NRHH. If you are interested in learning more about OCM or the programs offered, you can visit their website online at ocm.com/unl where you can submit and track online orders. RHA & NRHH are both committed to making sure your experience on campus and with OCM is a positive one, so if you have any questions, please feel free to reach out to any of the customer support resources below with OCM or UNL or review the Frequently Asked Questions information provided at the bottom of this page.
OCM Customer Support
OCM Customer Support is available by phone (866-847-7365) or chat (visit their website at ocm.com/unl & scroll to the bottom left side of the page to find the chat icon) during the following dates & times:
- Monday - Friday (9:00AM - 5:30PM EST)
- Saturday - Sunday (9:00AM - 5:30PM EST)
You can also reach OCM Customer Support by email at firstname.lastname@example.org.
UNL Campus Customer Support
If you have any issues with OCM Customer Support or have questions about the program or your student retrieving a package, please feel free to message the RHA/NRHH Advisor and our campus OCM Liaison, Jacob W. Sherry at email@example.com. We do our best to respond within 24 hours during days we are in office. If you feel you have not received a response within 24 to 48 hours, please make sure to check your email's spam folder for messages from campus. If you are unable to find any responses, please free feel to send a follow up email to request more information.
Frequently Asked Questions
1. I ordered care packages for my student and wondered what is the general timeline of when they all should arrive?
Care package orders can vary from year to year per delivery and based upon when care packages are shipped by OCM and received on campus. Below is a general outline of when we typically will receive each set of packages for students.
- Fall Welcome Care Packages - Fourth week of August
- Halloween Care Packages - Third week of October
- Out of the Blue Care Packages - First week of November
- Fall Finals Care Packages - Third week of November
- Valentine's Care Packages - Second week of February
- Spring Finals Care Packages - Last week of April
2. I spoke with my student and believe their care package should have arrived. Why have they not received it?
When we receive care packages, we log each one through our system and an automatic email is sent to your student through their huskers.unl.edu email. This is the email they are required to utilize for all university business and which we will send all package notifications. Once they receive an email, they need to go to their local hall front desk and sign for their package. If a student moves off campus, they will need to pick up their package at our main University Housing office in Willa Cather Dining Center (WCDC) on the third floor.
If by chance, your order was processed after OCM's deadline, it also means they package will be sent in a second shipment to campus at least one to two weeks following the regular timeline listed above. If for some reason you are still uncertain about the arrival of the package, you can always feel free to contact OCM Customer Support (information listed above) to ask questions about your order OR contact our campus liaison for the program, Jacob Sherry, at firstname.lastname@example.org.